The Greater Manchester Combined Authority (GMCA) is made up of the ten Greater Manchester councils and the Mayor of Greater Manchester. We work with other local services, businesses, communities, and other partners to improve the city-region.
The Local Energy Advice Demonstrator Project (LEAD) is designed to pilot new innovative approaches to providing local in-person and remote energy advice. LEAD is intended to run from October 2023 to March 2025. The aim of LEAD is to help Greater Manchester residents better understand how to make energy efficiency improvements to their home, with a particular focus on harder-to-treat properties and harder-to-reach residents as outlined by the funders, the Department for Energy Security and Net Zero and the North West Net Zero Hub. In Greater Manchester, LEAD will utilise new and existing channels of engagement, outlining a clear pathway for individuals from retrofit advice to installation of measures and what funding may be available.
The Energy Company Obligation (ECO) is a government energy efficiency scheme designed to tackle fuel poverty and help reduce carbon emissions. The scheme works by placing an obligation on medium and large energy suppliers to deliver energy efficiency measures to low-income, fuel-poor, and vulnerable household. The current version of the scheme (ECO4) runs until 31 March 2026. ECO4 focuses on whole house retrofits, aiming to encourage installation of insulation and renewables, as well as upgrading inefficient heating systems. You can find out more information about ECO4 on the Office of Gas and Electricity Markets’ (Ofgem) ECO Scheme webpage and in their ECO4 Delivery Guidance.
The Great British Insulation Scheme (GBIS) continues ECO4’s focus on reducing fuel poverty and energy bills but aims to deliver rapid installation of energy efficiency measures to a wider pool of households in the least efficient homes. GBIS runs until 31 March 2026. GBIS mainly focuses on the delivery of single measures (rather than whole house retrofits). You can find more information about the scheme on Ofgem’s Great British Insulation Scheme webpage and in their Draft Great British Insulation Scheme Delivery Guidance.
Through the main scheme eligibility criteria, households may be eligible if they receive specific benefits. The flexible eligibility (Flex) element of the schemes is for use by Local Authorities (LAs) and provides alternative routes to identify eligible households. This allows participating LAs to refer households they consider to be living in fuel poverty or on a low income and vulnerable to the effects of living in a cold home, but who may not qualify for the schemes via the standard eligibility criteria.
LAs can make a joint referral for both ECO4 Flex and Great British Insulation Scheme Flex, as the eligibility criteria are similar. If a supplier decides to take the referral forward, a retrofit assessor would determine which of the schemes is suitable and the specific measures that would benefit the property.
As part of the Flex schemes, Citizens Advice and NHS healthcare professionals can refer householders to their LA. These third parties should be aware that a referral to ECO4 and Great British Insulation Scheme Flex does not guarantee that measures will be installed. By referring a household, the third party is stating, based on the evidence they have seen, that the household may be eligible to receive measures.
You can find more information on ECO4 and Great British Insulation Scheme Flex on Ofgem’s ECO Local Authorities webpage and in their Great British Insulation Scheme and ECO4 Local Authority Administration Guidance.
We have developed a list of three qualified installers who will deliver good quality ECO4, GBIS, and LA Flex funded measures in a timely manner, with due consideration for the needs of eligible households in Greater Manchester.
We will manage the approved installer list, including householder feedback as part of regular monitoring to ensure good customer service is maintained.
We process your personal information by Consent as set out under Article (6)(1)(a) of the UK GDPR and Article (9)(2)(a) Consent (for special category data). We only obtain your information by Consent for the purpose of ECO4 and GBIS, and your explicit consent for health information under LA Flex.
Under Article (6)(1)(e) Public Task and Article 9(2)(g) Public Interest, the GMCA is processing data that has a lawful basis set out in energy legislation and which the GMCA believes will result in a better thermal quality of housing, and economic and health benefits for the residents of Greater Manchester.
We are committed to the security of the information we collect. We aim to ensure that there are appropriate physical, technical, and managerial controls in place to protect any personal information you may provide to us, for example our network is protected and monitored. Within our offices, all of our staff receive training on handling data securely.
Where we use external companies to collect or process data on our behalf, we carry out comprehensive checks on them before we work with them and ensure that contracts are in place that set out our expectations and requirements.
In accordance with Ofgem regulations, we will be required to hold your information for seven years. Data will be securely destroyed when no longer required.
We will only, where necessary, share appropriate related details with:
We do not send any information we collect about you outside the United Kingdom.
LEAD, ECO4, GBIS, and LA Flex do not make or use automated decisions.
For more details on how the GMCA will use data, please visit the GMCA website: https://www.greatermanchester-ca.gov.uk/who-we-are/accounts-transparency-and-governance/privacy-policy-and-data-protection/
If you wish to make a request, please contact us at:
Email - email@example.com
Postal - Office of the DPO, GMCA, Tootal Buildings, 56 Oxford Street, Manchester, M1 6EU
The GMCA will only be able to comply with your rights in relation to the information we have collected.
If you are not satisfied with how the GMCA is using the information we hold about you, please contact our Data Protection Officer by emailing firstname.lastname@example.org.
If you are still not satisfied with the GMCA’s response to any request to exercise your individual rights or if you believe that the GMCA is not processing your personal data in accordance with the law, you can contact the Information Commissioners’ Office at https://ico.org.uk/make-a-complaint/ We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.